Review Policy

Sri lanka Business Pages – Ratings and Reviews

Ever had a Tyre Dealers & Distributors go the extra mile for you? How about the mechanic who always ensures your car is super clean after a service? Reviews on lankabusinesspage.com are a great way to let your fellow Sri lankans know about the great service you’ve had from local Sri lankan businesses.

Had a less than stellar experience with a business? Reviews can also be a good way to share some constructive feedback, which can help local businesses improve on aspects of their business or alert other customers to watch out for less than professional behavior.

We’ve put together some FAQ’s to help you find out more about how Ratings and Reviews on lankabusinesspage.com work.

FAQ’s for Users

Q. How do I post a review?

* Find the business you want to review and scroll down to the review section
* Choose a star rating and write a review that is at least 100 characters long. Hit submit.
* Your review will go into our moderation queue which takes a maximum of 48 hours to review.
* You’ll receive an email when your review is live on the site. Or, if we feel your review isn’t suitable, we’ll give you another chance to change your review and resubmit.

Q. Can I change / edit my review?

Absolutely. You’re welcome to update or change your review any time. This can be a great thing to do if the business has addressed your concerns & you want to acknowledge that.

You’ll first need Mention Your Name & email With What you Send review Business Name and Put your New update or change Details With , Submit Your email lankabusinesspage@mail.com. Your review will go through the a moderation process and we’ll alert you when it’s been published.

Q. What happens after I submit my review?

Great question. Here’s what happens when you submit your review on lankabusinesspage.com:

Your review will go into our moderation process and will be checked by the team at Sri lanka Business Pages ®. If the review meets our guidelines we’ll publish it on lankabusinesspage.com and send you an email so you can check it out. If your review doesn’t meet our guidelines, we’ll send you an email and let you know why. Depending on why your review was declined we may give you the opportunity to edit your review and resubmit it to the team. If it meets our guidelines we’ll publish it on lankabusinesspage.com.

Reviews are generally published on lankabusinesspage.com within 48 hours during the working week and within 72 hours if you post a review over the weekend.

Q. Why hasn’t my review shown yet?

If you’ve just hit submit – your review will be weaving its way through our moderation system. If there is something we’d like you to correct or clarify in your review, it may be waiting for you to make some changes and be resubmitted. Please check your email as we might have some feedback for you.

FAQ’s for Advertisers

Q. Why have you started to publish reviews?

We want to help enable a two way conversation with your customers. Reviews are a valuable insight into how your customers rate your business, and drive user engagement and interaction with your listing.

All reviews go through our moderation team, and we ask users to warrant that they are submitting factual reviews based on their actual experience. This forms part of the review guidelines policy which users must accept before we publish any reviews. Users have to be registered on the site and logged in. This helps us identify the user, so they know they are accountable for their review.

As an advertiser you have the opportunity to reply to a user which is a great way to show that you are engaged with your customers. This approach is better than removing the review as you are showing your customers in a public environment that you listen to them and value their feedback.

Q. Can I get a review removed?

You can get in touch with us and raise your concerns. Our team will check the review to see if it violates our review guidelines. Please be aware that we are trying to create a forum where our users can share both positive and negative experiences.

Q. Do you have a policy for removing reviews?

Yes. We want to publish reviews that are based on fact, helpful and relevant, and we have a number of checks and measures in place. We won’t publish reviews that:

* We have reason to believe are defamatory (that is, containing false statements about an identifiable person, which could damage their reputation).
* Contain criminal allegations. Users who have evidence of any allegations should discuss these with the Sri lankan Police directly.
* We have reason to believe are a self-review.
* Contain spelling mistakes, poor grammar or inappropriate language.

Q. Why would I want reviews on my business listing?

* Reviews are great for getting insights into the experiences customers have had with your business.
* Reviews are also good from a Search Marketing perspective – the more reviews your business has the better!
* Reviews help your business appear further up in organic search engine results pages, as they are a form of unique content.

Q.Why do I need to claim my listing?

Claiming your listing ensures that you can receive email notifications when a user places a review against your listing. Also, you will be able to place a response to a review to give your side of the story or to simply say thanks.

Q. How do I claim my listing?

Search for your business on lankabusinesspage.com. Click on the claim listing button and complete a brief form. Our team may need to validate your request to ensure that you are the legitimate business owner.

Q. How will I know if someone has reviewed my business?

We may send you an email to let you know that a review is now live on your business listing, Please note, you must claim your listing to ensure you can receive review notifications.

Q. Are reviews displayed in any particular order?

Yes! We display the most recent reviews at the top of the page.

Q. Why would I want to reply to reviews on my business listing?

As an advertiser, we encourage you to reply to all reviews you receive. This is a way you can engage in a conversation with your customers and better understand what they like or don’t like about your business. It also shows that you listen to them and are prepared to make changes based on their feedback.

Q. Do you publish reviews to Facebook, Twitter or any other social media?

No, not at the moment. A review on Yellow.co.nz is only published on your business listing.

Q. How long are reviews on the site for?

Reviews are active for 12 months.

Q. Do you decline any reviews?

Yes, we have a moderation team who read every review that is posted to a business listing. We won’t publish reviews that:

* We have reason to believe are defamatory (that is, containing false statements about an identifiable person that could damage their reputation).
* Contain criminal allegations. Users who have evidence of any allegations should discuss these with the Sri Lankan Police directly.
* We have reason to believe are a self-review.
* Contain spelling mistakes, poor grammar or inappropriate language.

Where we reject a review, the reviewer is given the opportunity to amend their review so that it complies with our review guidelines and site terms and conditions.

Q. A competitor has posted a negative review about my business, can you please remove the review?

If you think a review has been written by a competitor, you can flag this for moderation, and the team here will look into it for you. If we have reason to believe this is true, the review will be removed. Otherwise all reviews that adhere to our review policy will stay on the site.

Q. Why can’t you give me the name and contact details of the person who published a review against my business?

We want to create an environment where people feel comfortable to write a review. Passing on personal details would discourage this behavior and could result in people feeling intimidated (plus this is a breach of our site’s privacy policy). All users are required to accept our review guidelines. If a review does not meet these guidelines we will remove the review.

Can I opt out of having reviews on my listing?

Yes. You will need to email us at lankabusinesspage@mail.com with your name, contact phone number and listing URL and request to be opted out. There may be a short stand down period before the review box is removed from your listing page. However, we will not post reviews against your listing. If you wish to be opted back in we reserve the right to charge a fee.Once opted back in all previous reviews will be restored.

Advertiser Policy

We understand your business is your livelihood and a bad review can have serious repercussions. To help protect your business we have a put a number of checks and measures in place to try and mitigate any potential negative impact.

Here are some of the measures we’ve put in place.

* A moderation process – every single review submitted goes through a moderation process and is checked by the team at Sri Lanka Business Pages ® before it is published
* Reviews are only published if they:
+ a factual account of someone’s experience with a business
+ free from spelling and grammar mistakes and don’t contain inappropriate language
* If a review is published that you deem to be inappropriate or written by a competitor, the review can be flagged for moderation and will go through the moderation process again.
* An escalation process – if you aren’t happy with a review that has been published and you have flagged the review as inappropriate you can escalate your grievances further by contacting your Sri lanka business Pages ® rep directly or emailing our disputes team: lankabusinesspage@mail.com. Once we receive your complaint we will investigate the review and make a decision on whether to keep the review up or remove it.

We won’t publish reviews that:

* We have reason to believe are defamatory (that is, containing false statements about an identifiable person that could damage their reputation).
* Contain criminal allegations. Users who have evidence of any allegations should discuss these with the Sri lanka Police directly.
* We have reason to believe are a self-review.
* Contain spelling mistakes, poor grammar or inappropriate language.

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